The challenge: ten portals, the same data and a client waiting for the comparison
Pimsa is an insurance and surety broker that quotes auto and major medical with ten carriers, including Inbursa, MetLife, HDI, Chubb and MAPFRE.
In these lines, quoting doesn't happen by email: it happens on each carrier's portal. For every client, someone on the team has to log into a portal, enter the data, wait for the premium, download the result and do it all again on the next one, each portal with its own form, its own rules and its own outages.
And the client doesn't want a single option. They want to see several carriers side by side, and they want it soon. The more portals the team works through, the better the comparison, and the longer the client waits to get it.
Pimsa needed to compare more carriers per client without every quote costing the team a full round of ten portals.
The solution: an agent that works the portals in parallel and builds the comparison on its own
Pimsa rolled out Handle's Personal Lines Quoting agent, connected to the portals of its ten carriers. The broker sends the request; the agent logs into each portal, quotes and returns a comparison ready for the client.
- 1
Receives the broker's request
auto or major medical
- 2
Logs into the portals in parallel
median of 7 carriers per request
- 3
Enters the data and quotes on each portal
0.8 to 3 min per portal
- 4
Builds the comparison
median of 9.6 min
- 5
Escalates if a portal blocks it
outages, permissions or login
First response
6.9 min to the first carrier
01
Every portal at the same time
What a person does portal by portal, the agent does in parallel. Each session takes between 0.8 and 3 minutes, but they run together: in 60 days the agent ran 1,447 carrier portal sessions and got a quote in 949 of them.
02
The first premium in minutes
The median from request to the first carrier quoted was 6.9 minutes, and 9 out of 10 requests had their first premium in under 26 minutes. The broker can answer the client almost within the same conversation.
03
A comparison that completes itself
The agent doesn't wait for every portal to finish: it builds the comparison with the first carriers that respond, in a median of 9.6 minutes, and keeps updating it as the rest come in.
04
A real comparison
For each request the agent tries a median of 7 carriers and gets 3 quotes. 64% of the period's quotes were compared across three or more carriers, a comparison there is rarely time to build by hand.
05
The broker only steps in when the portal asks for it
When a portal is down, asks for permissions or requires a login step only the broker can complete, the agent hands it over with the case context. Everything else (entering data, quoting, comparing) the agent handles.
The results: 272 quotes in 60 days, 94.5% with a response and the comparison in under 10 minutes
Over the last 60 days the agent handled 272 quotes for 242 clients in auto and major medical, at a pace of ~4.5 per business day.
257 of those quotes, 94.5%, got a response from at least one carrier. The first arrived in a median of 6.9 minutes and the comparison in 9.6.
A real quote, October 1, 2026
8:39
The broker's request comes in
8:44
The first carrier quotes
8:47
First comparison, with 2 carriers
7 of 9
carriers quoted by close, from $1,750 to $21,273 MXN
Carriers with the best response rate
| Carrier | Sessions with a quote |
|---|---|
| Inbursa | 86% |
| MetLife | 84% |
| HDI | 82% |
| Chubb | 74% |
| MAPFRE | 72% |
Agent operating volume
| Activity | Volume |
|---|---|
| Quotes handled | 272 |
| Clients quoted | 242 |
| Carrier portal sessions | 1,447 |
| Sessions that returned a quote | 949 |
| Quotes with a response | 257 (94.5%) |
Production data as of October 1, 2026, covering the last 60 days. "With a response" means at least one carrier returned a quote; it does not measure how many became policies. Duplicate and test quotes were excluded. The premiums in the example are the ones returned by the carriers' portals.
Other key numbers from the period
10
carriers connected by portal
~4.5
quotes per business day
7
carriers attempted per request (median)
3
carriers quoted per request (median)
64%
compared across 3 or more carriers
96%
of sessions quoted in the best week
What's next
With eleven weeks of history, the next step is to measure what happens after the comparison: how many quotes become policies, how many hours of portal work the agent absorbs and how quickly Pimsa delivered a comparison before it had the agent.
Pimsa's bet is clear: every client gets several options in minutes, and the team spends its time advising and closing, not entering the same data on ten portals.
